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Frequently Asked Questions

How do I determine sizing?

Carefully measure your dancer for precise sizing. Please use the appropriate Curtain Call for Class® size chart for your reference.

Please note that sizes differ for each shoe. See the product description for sizing tips.

 

What is your return/ exchange policy?
If you need a style or size exchange, fill out the returns form found on the back of your order’s packing list, return the item(s) and place your new order online.  Returns for merchandise credit or exchanges are permitted within 30 days of receipt. Customer is responsible for all shipping charges on exchange/return orders. Returns will not be processed if items are worn or soiled. Items returned in used condition will be returned to customer at the customer’s expense. We're sorry, all clearance merchandise is final sale and cannot be returned. Shipping charges are not refundable.

 

When can I expect my order to arrive?
In stock items will ship in approximately 2-3 business days. Items not in inventory will be shipped within 3 weeks. Backorders will be shipped as soon as merchandise becomes available. Delivery time is the expected ship time for your order after it leaves our facility.


How much is shipping and handling?
Regardless of the size of your order, we charge two low ground shipping and handling prices of $2.95 for orders below $20.00 and $4.95 for orders up to $74.99. For orders $75 or more, shipping and handling is FREE! Shipping and handling costs to AK, HI and PR will be charged $20.00. See the charge below for expedited shipping costs.

 

 

Continental U.S.

AK, Hi & PR

Ground

$0-$20.00 = $2.95

$20.01-$74.99 = $4.95

$75+ = FREE!

$20.00

UPS 2 Day

$0-$74.99 = $8

$75+ = $15

$30

Next Day Air

$0-$74.99 = $23

$75+ = $30

$40

 

Perform Group, LLC reserves the right to select ground shipper.

For expedited methods of shipping, payment must be authorized on a credit card.

 

How can one of my dancers become a model for Curtain Call?
Visit our model search page to apply online or download the model search application to apply by mail. Only selected models will be contacted via email or by phone.  


How do I calculate sales tax?
Orders that qualify for state/local sales tax on merchandise and shipping will be calculated on the website based off of your ship to address. If you are tax exempt, please fax or mail us your tax exemption form. 

 

 

 
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